Refund & Cancellation Policy

DRAFT for review by Raghu Chinnannan / A2 Ventures. This is not legal advice and has not been reviewed by a lawyer. Do not publish until it has been reviewed.

Last updated: [DATE]. This policy applies to RenewRoster subscriptions sold by A2 Ventures, a sole proprietorship owned by Raghu Chinnannan, based in Sankari, Salem District, Tamil Nadu, India ("A2 Ventures", "we", "us"), with payments processed by Razorpay.

Free plan and trial

The Free plan (up to 5 domains or certificates) lets you evaluate RenewRoster before paying.

Cancellation

You can cancel a paid subscription at any time from the Billing page. Cancellation takes effect at the end of the current billing period, and you keep paid features until then. No further charges are made.

Refunds

• First payment: if you're not satisfied, request a full refund within [7/14] days of your first paid charge.
• Annual plans: refundable pro rata within [30] days of the annual charge, otherwise non-refundable for the remaining term.
• Monthly renewals: generally non-refundable, but contact us if you were charged in error.
• Service failures: if a fault on our side stopped the Service working for an extended period, we'll offer a pro-rated credit or refund.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within [5–7] business days of approval. The final timing depends on your bank or card issuer. Refunds are made in the original currency (USD or INR). Currency-conversion differences or bank fees charged by your card issuer are outside our control.

Contact

Email support@renewroster.com with your account email and the Razorpay payment or subscription ID.